A lizard crawled into my server
Wednesday, October 1, 2008 at 3:25 PM |  
The various help desks are always there to make the consumers' lives easier by answering their queries about the related matters. Consumers also feel at ease that there is always someone who is there to guide you incase you need help or have run into trouble.

Robert Half Technology in Menlo Park, CA reports some strange queries asked to the help desks, when they surveyed the CIOs. Some of those masterpieces are as follows. 

  • “Why isn’t my wireless mouse connected to the computer?”
  • “My laptop was run over by a truck. What should I do?”
  • “Can you rearrange the keyboard alphabetically?”
  • “How do I read my e-mail?”
  • “My computer is telling me to press any key to continue. Where is the ‘any’ key?”
  • “Can you reset the Internet for me?”
  • “There are animal crackers in my CD-ROM drive.”
  • “Can you build me a robot?”
Some end users called to report problems with mice -- not the electronic kind -- and other pests. To wit:

  • “Can you get the mice out of the ceiling?”
  • “A server went down, and I found a lizard had crawled into it and died.”
  • “A skunk ate my cable.”
Other requests signal more trouble than just a technical glitch. Here are some examples:

  • “How can I block e-mail from my manager?”
  • “Can I open the bank safe using my computer?”
  • “Can you install cable TV on my PC?”
  • “Can you order joysticks so that we can play video games?”
  • “I’d like to stop receiving e-mail on Fridays.”
Help desk professionals are known for lending a hand, but these end users took the concept too far: 

  • “Can you come and install my car stereo?”
  • “Where can I locate dry ice?”
  • “I’d like wireless computer access in my motor home.”
  • “Can you fix my typewriter?”
  • “How long does it take to bake a potato in a microwave?”
  • “My daughter is locked in the bathroom, can you pick the lock?”
  • “Can you tell me the weather forecast for next year?”
  • “The elevator is broken.”
  • “How do I wire a robotic turkey?”
  • “Where can I get software to track UFOs?”
  • “Can you repair my motorbike?”

These type of questions, in addition to add a humorous aspect, also tests the patience and empathy of the help desk personnels as well as their skills in dealing with such out-of-blue situations. 
Posted by Vaibhav Jain

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